International Rescue Committee case managers provide refugees with the essentials to begin their lives in Massachusetts in terms of both resources and guidance.

As soon as he or she learns the arrival date of a family, the case manager begins to search for safe, affordable housing, furniture and necessities such as clothing, linens, food and cooking supplies.

Greeting refugees at the airport, case managers immediately begin the resettlement process, orienting them to their communities and helping them shop for groceries, learn public transportation, set up bank accounts, make medical appointments, and apply for identification cards and social services. During the initial adjustment period, IRC Boston provides or start-up cash for food, clothing and transportation.

In addition, case managers arrange for English classes and employment services, and link clients with tutors, job development volunteers and family mentors. Case managers also help families enroll their children in public schools and advocate for their special needs when necessary. Home visits ensure that adjustment proceeds smoothly, and case managers are required to make at least one home visit during the transitional period.

Together, case managers and clients develop personalized resettlement plans that make self-sufficiency and integration possible. But volunteers are a dynamic part of this program. Students and retirees who assist as mentors, ESL instructors and tutors find their service engaging and rewarding. If you are interested in volunteering, please contact Katy Hurley for more information.